Effective October 12, 2026
Refund policy
What happens after returned goods are received and how a refund is returned to you.
Refund eligibility
The return conditions apply to a refund request. Eligible new, lightly used, defective or quality-problem products can be returned within 15 days of receipt. Quality-related and change-of-mind requests use the same 15-day window.
Requesting a return for refund
Email [email protected] with your order number, the item and your reason for requesting a return. Customer service provides the mailing address for the approved return. Do not treat the public business address as a return instruction in place of that response.
When the refund is arranged
The refund is arranged within 7 business days after the returned goods are received. The processing period begins on receipt of the returned goods.
Where the money is returned
Refunds are returned to the original payment method used for the order. For a question about the amount or status of a refund, contact [email protected] and include the order number.
Return postage
The customer pays return postage for a change-of-mind return. The merchant pays return postage for product defects or quality problems. These responsibilities are set out in the return policy.
An exchange instead of a refund
Exchanges are accepted. A replacement is arranged after the returned item is received. Email [email protected] to discuss the requested exchange and receive the appropriate mailing instructions.
Order amendments or cancellation requests
Send an order amendment or cancellation request to [email protected] with the order number and the request. Address changes follow the shipping policy: they can be requested during processing, but not after dispatch.
Refund enquiries
For an enquiry about a returned item or refund, provide the order number and a short explanation. Do not email full card numbers or card security codes.
WHITTLELOOP
374 EAST 29TH ST APT 1, PATERSON, NJ 07514, United States