Effective October 12, 2026
Returns & exchanges
How to request a return or exchange, the conditions that apply, and who pays return postage.
The return window
Eligible products may be returned within 15 days of receipt. The window starts when the goods are received, not when the order is placed. Both quality-related requests and change-of-mind requests use this same window.
Eligible product condition
Eligible new, lightly used, defective or quality-problem products may be returned. Both product-quality and change-of-mind returns are accepted under these conditions. Contact us about the item and the reason for your request.
Begin with an email
Email [email protected] to request a return or exchange. Include your order number, the item and a short description of the reason. Customer service provides the mailing address for the approved return or exchange. Use that supplied address for your return.
Return shipping costs
The customer pays return postage for a change-of-mind return. Whittle Loop pays return postage for a product defect or quality problem. The reason for the return determines this responsibility.
Exchanges
Exchanges are accepted. Contact [email protected] to start the request. A replacement is arranged after the returned item is received.
Refunds after a return
After the returned goods are received, the refund is arranged within 7 business days. Refunds go back to the original payment method. The separate refund policy explains this process.
Order questions before dispatch
For a request about an order before dispatch, email [email protected] with your order number. Delivery-address changes can be requested during processing and are not accepted after dispatch.
Questions
Send questions about eligibility, return postage or an exchange to [email protected]. Include the order number so the relevant order can be identified.
WHITTLELOOP
374 EAST 29TH ST APT 1, PATERSON, NJ 07514, United States