Effective October 12, 2026
Payment information
The order currency, accepted card brands, charge timing and the route for payment questions.
Currency
Orders are priced and transacted in United States dollars (USD). Prices shown on product pages relate to the stated item or package. Check the package quantity beside a price before choosing how many packages to order.
Payment methods
The card brands accepted by the store are Visa, Mastercard and JCB. The payment options presented at checkout apply to your order.
When payment is charged
Payment is charged when the order is placed. Order and payment questions can be sent to [email protected] with the order number or the details needed to identify the enquiry.
Taxes, duties & shipping
Displayed product prices include taxes and customs duties; customers do not pay additional taxes or duties. Shipping is free on order amounts of USD 50.99 or more, and USD 9.59 below that amount. Read the shipping policy for delivery destinations and timing.
A failed or declined payment
Check the details entered and the response provided by the card issuer or checkout. If you are unsure about the status of an order or charge, email [email protected] with the order information. Do not send a full card number or security code by email.
Refunds
An eligible refund is returned to the original payment method. After the returned goods are received, the refund is arranged within 7 business days. Return conditions and return-postage responsibility are described in the return and refund policies.
Payment questions
Contact [email protected] about an order, payment status or transaction reference. Support hours are Monday-Friday, 09:00-17:00 America/New_York.
WHITTLELOOP
374 EAST 29TH ST APT 1, PATERSON, NJ 07514, United States